ProPain
02-05-2005, 12:55
My guess is you all want to know why CDZ was down for 3 consecutive days. I'll try to explain why although much is still unexplained for me too.
Due to unknown reasons the server crashed on friday. My access stopped around 16:30 iirc, but i understood from others that access was denied starting 14:00 GMT +1
Saturday I started my attempts to contact support. Sadly saturday wasnt just saturday, it was Queensday: no one to be reached. I submitted an online support request, but that was also not picked up. Finally I tried the SMS service, but access to this was denied. No more means were at my disposal untill monday.
Called support this morning, they immediately started a reset and things were solved. Questions that remain:
- Why wasnt noticed that the server was down, this should normally be noticed and acted upon within 3 hours. : No one knows yet
- Why wasnt it possible for me to send an SMS: no one knows
I'll write an email to customer service to voice my discontent with the whole matter and I'll start some action to regain entrance to the SMS emergency reset service. On top of that I'm contemplating buying additional reset services. Not sure this is still possible though as they should be bought when the server is procured.
Keep you posted and my apologies for the downtime.
PP
Due to unknown reasons the server crashed on friday. My access stopped around 16:30 iirc, but i understood from others that access was denied starting 14:00 GMT +1
Saturday I started my attempts to contact support. Sadly saturday wasnt just saturday, it was Queensday: no one to be reached. I submitted an online support request, but that was also not picked up. Finally I tried the SMS service, but access to this was denied. No more means were at my disposal untill monday.
Called support this morning, they immediately started a reset and things were solved. Questions that remain:
- Why wasnt noticed that the server was down, this should normally be noticed and acted upon within 3 hours. : No one knows yet
- Why wasnt it possible for me to send an SMS: no one knows
I'll write an email to customer service to voice my discontent with the whole matter and I'll start some action to regain entrance to the SMS emergency reset service. On top of that I'm contemplating buying additional reset services. Not sure this is still possible though as they should be bought when the server is procured.
Keep you posted and my apologies for the downtime.
PP