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02-05-2005, 12:55
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#1 |
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Customized Admin :)
Join Date: Mar 2003
Location: sailing the seas of cheese.
Posts: 5,852
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What happened with CDZ?!
My guess is you all want to know why CDZ was down for 3 consecutive days. I'll try to explain why although much is still unexplained for me too.
Due to unknown reasons the server crashed on friday. My access stopped around 16:30 iirc, but i understood from others that access was denied starting 14:00 GMT +1 Saturday I started my attempts to contact support. Sadly saturday wasnt just saturday, it was Queensday: no one to be reached. I submitted an online support request, but that was also not picked up. Finally I tried the SMS service, but access to this was denied. No more means were at my disposal untill monday. Called support this morning, they immediately started a reset and things were solved. Questions that remain: - Why wasnt noticed that the server was down, this should normally be noticed and acted upon within 3 hours. : No one knows yet - Why wasnt it possible for me to send an SMS: no one knows I'll write an email to customer service to voice my discontent with the whole matter and I'll start some action to regain entrance to the SMS emergency reset service. On top of that I'm contemplating buying additional reset services. Not sure this is still possible though as they should be bought when the server is procured. Keep you posted and my apologies for the downtime. PP
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I fed my Dog the American Dream Well, he rolled over and he started to scream He said, I dig the taste of salt but it don't keep me alive yeah, yeah |
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02-05-2005, 13:08
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#2 |
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Emperor
Join Date: Mar 2003
Location: HAWK!.
Posts: 4,365
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PP: nobody here has any doubts that you and anarres do whatever you can to ensure things do smoothly with CDZ!
Thanx for keeping us posted on this mishap!
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One more turn..... just one more turn... one MORE! |
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02-05-2005, 13:12
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#3 | |
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Administrator
Join Date: Mar 2003
Location: Costa La Haya
Posts: 8,493
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Quote:
 Sounds like "collective slacking" at the hosting company. They've been good for us so far, let's hope they'll learn something from this and resolve it so it doesn't happen again. Otherwise, we'll have to whip 'em 
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"Our spam is backed with COMETS!" |
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02-05-2005, 13:36
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#4 |
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Moderator
Join Date: Apr 2003
Location: the cookie jar.
Posts: 1,568
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yeah, sounds like they fumbled the ball on a holiday w/e. Lets hope they realise the error of their ways (or we send shabba round with his whipping boy  )
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02-05-2005, 16:16
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#5 |
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King
Join Date: Mar 2005
Location: Chicago.
Posts: 2,388
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I'm embarrassed to say it but I kind of missed everyone.
 Thanks for getting it up and running again Propain.
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If at first you don't succeed, try, try again. Then quit. There's no point in being a damn fool about it.--W. C. Fields |
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02-05-2005, 18:42
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Custard used tile
Join Date: Jul 2003
Location: Opening a can
Posts: 3,158
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I thought I had gained extremely good willpower - enough to stay away from CDZ.
Not really - I thought anarres had followed my request to be ...erm...temporarily disallowed from posting... Guess not 
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03-05-2005, 13:04
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#9 |
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Prince
Join Date: Oct 2004
Location: America.
Posts: 501
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...and don't trust anarres and ProPain to unban you. [
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03-05-2005, 13:21
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#10 |
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Custard used tile
Join Date: Jul 2003
Location: Opening a can
Posts: 3,158
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Anarres, did you not receive email from me?
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