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10-02-2005, 21:54
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#11 |
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Nebuchadnezzar II
Join Date: Apr 2004
Location: Glover Park
Posts: 4,459
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Good luck with the struggle! Seems like an adventurous affair you are having with ntl!
This kind of situation will not be possible in US (Texas) because most of the service agreements do not generally allow for these things. Usually, the ISP will record the call with customer permission and support people get fired if they are rude or if they lie openly.
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Cujusvis hominis est errare; nullius, nisi insipientis in errore perseverare Ciceron (Marcus Tullius) |
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10-02-2005, 22:15
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#12 |
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c00l b33r
Join Date: Nov 2003
Location: Beat 'm up Scotty!. Lives in the Lands that are Nether.
Posts: 5,094
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This sucks and I thought I was a sore ass whem there were probs with my ADSL last month. Those people at least spoke Dutch and switched to 2nd level support (the people that really know things) pretty soon.
Penny wise, pound stupid.
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That was a pretty good gamble. -- Scotty, The Galileo Seven, stardate 2821.5, Episode 14
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10-02-2005, 22:49
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#13 |
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King
Join Date: Apr 2004
Location: Grantham.
Posts: 1,359
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NTL just don't seem to get customer service right, I know lots of people who signed up with them and its fine when it works but if there is a problem there is a lot of hassle. However people keep on signing up with them since they are generally the cheapest ISP.
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11-02-2005, 09:33
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#14 | ||
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Emperor
Join Date: Mar 2003
Location: HAWK!.
Posts: 4,365
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Quote:
What else would you call the Telekom policy of misinforming the customer (I later got my money back AND 2 months free phone so i wouldn't go to the police...)?
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One more turn..... just one more turn... one MORE! |
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11-02-2005, 11:29
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#15 |
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Administrator
Join Date: Mar 2003
Location: In the bar with SF.
Posts: 3,024
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Time to add my tuppence.
I am an NTL customer. I get broadband and Cable TV through the same cable line and have rarely had down times of more than a few hours. Support when I have needed it (about 2 years ago) was perfect, quickly went through possible problems, understood that I knew what a mouse was and adjusted their expectations of me accordingly and the engineer turned up when they said he would 2 days later and replaced my set top box which fixed my problem immediately. Sorry is this isn't any help whatsoever, but I'd just like to say that NTL gets things right sometimes  Melifluous
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Isn't it awfully nice to have a penis? Isn't it frightfully good to have a dong? It's swell to have a stiffy, It's divine to own a dick. From the tiniest little tadger To the world's biggest prick! So three cheers for your willy or John Thomas. Hooray for your one-eyed trousers snake. |
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11-02-2005, 11:39
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#16 | |
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Custard used tile
Join Date: Jul 2003
Location: Opening a can
Posts: 3,158
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 Your knowledge is overwhelming...Seriously though - those engineers are terribly arrogant. I had to talk to a Telenor engineer on the web when their supportline for adsl was "down". Which was peculiar, because the supportline was down because they were fixing a general problem with people not being able to connect with their dsl modems. Anyway - I was setting up my father's G4 for wireless access. Having never done wireless before, and never touched a mac - I asked him a bit about what to configure. He treated me like I didnt know up and down on a computer. Terribly annoying.
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11-02-2005, 11:48
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#17 | ||||
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Administrator
Join Date: Mar 2003
Location: In the bar with SF.
Posts: 3,024
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Quote:
 Why you little... Quote:
Tech Support *should* start the conversation treating you stupid and then gravitate towards your level of competency as the call progresses. Quote:
 Melifluous
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Isn't it awfully nice to have a penis? Isn't it frightfully good to have a dong? It's swell to have a stiffy, It's divine to own a dick. From the tiniest little tadger To the world's biggest prick! So three cheers for your willy or John Thomas. Hooray for your one-eyed trousers snake. |
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11-02-2005, 12:01
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#18 | |
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anarchist butcher
Join Date: Mar 2003
Location: United States of Whatever.
Posts: 4,677
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Quote:
 Tech Support of all things is now in India, staffed by people with poor english skills, no technical skills, and lame ass crib sheets that don't have the info on. Oh, and they don't have full account details there (no records of my appointments, etc), and they don't let you escallate issues. And finally, if you do need an engineer they require a security password on your account. I've had an ntl account for 4 years and never needed one!!!! The one saving grace is that about 5% of calls goes to the one remaining tech support call center in the UK (in Swansea with a Customer Services (CS) call center). Note however some times of day it NEVER puts you to Swansea, and even CS can't transfer you to the Swansea faults department (only way to get there is the tech suppoer phone line lottery). If you do get there however they don't require a password to book an engineer. 
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<b>Calculate the probability of culture flips: Flip Calc</b> |
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11-02-2005, 14:39
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#19 |
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Custard used tile
Join Date: Jul 2003
Location: Opening a can
Posts: 3,158
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Mel: I had to set up both an airport and the damn network settings for the mac. I thought I had done everything right with the airport settings,but apparently there was an entirely different panel to open to configure general internet and network settings.
Those fools @ Telenor use PPPoE setup, whileas my own setup (using Nextgentel) needed little more but configuring my router and plugging in the network cable between the modem-router and pc. I do economics, not network configuration  [ ]
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11-02-2005, 22:13
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#20 | |
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Join Date: May 2003
Location: in a swamp.
Posts: 901
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What an annoying story. Hope the new service is better!
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...)understood that I knew what a mouse was(...)
Linear Mode
