Matrix
19-08-2003, 21:20
These are question/situations that helpdesk employees actually had. They're fucking hilareous! [lol]
Helpdesk: "How can I help you?"
Customer: "I'm writing my first e-mail."
Helpdesk: "Okay, and what's the problem?"
Customer: "Well, I can get the letter a. But how do I put a circle around it?"
Customer: "I can't receive any e-mail."
Helpdesk: "What software do you use?"
Customer: "What do you mean?"
Helpdesk: (sigh) "Where do yuo receive your e-mail?"
Customer: "On my computer of course."
Customer: "I can't receive any e-mail. Is the internet full?"
Customer: "I don't have a computer at home. Is the internet available by book?"
Customer: "Is the internet open at sunday too?"
Customer: "The internet is very slow. Can't you restart it?"
Helpdesk: "Helpdesk, how can I help you?"
Customer: "I wish to file a complaint."
Helpdesk: "What seems to be the problem?"
Customer: "I specifically told you not to install any pornography on my internet. I demand that you remove it at once."
Een customer couldn't make connection to the internet.
Helpdesk: "Are you sure you used the right password?"
Customer: "Yes, I'm sure. I've seen a college of mine doing it."
Helpdesk: "Could you tell me what the password is?"
Customer: "Five asterisks."
Customer: "I recently bought a computer of yours, but the printer doesn't work."
Helpdesk: "Okay, what's the problem?"
Customer: "It doesn't work at all. When I try to print nothing happens. And then there's a message 'Can't find printer'."
Helpdesk: "Are you sure you connected the printer accurately?"
Customer: "Yes. The plug is in the socket."
Helpdesk: "Is the printer cable connected to the computer?"
Customer: "I don't know. I've read the instructions and there was something about plugging into the computer, but that was too complicated. I simply placed the printer next to the computer, just like on the picture in the manual. I thought it might be too far away, but it's now standing agaisnt the computer and it still doesn't work."
Helpdesk: "Ehm. You have to plug the printer cable into the computer. The cable should go from the printer to the computer. If all is well there should be a cable in the box when you bought the computer."
Customer: "Not that I recall. There was a strange looking cable, but I thought it was extra, so I threw it away."
Helpdesk: "You really need another printer cable if you want to print. And then you have to connect it to your computer and to your printer."
Customer: "It doesn't show on the picture."
Helpdesk: "Perhaps it doesn't show on the picture, but if you want to be able to print you really should do that."
Customer: "Oh, all right. This is all very confusing."
Helpdesk: "So the only thing you have to do is buy a printer cable and connect it."
Customer: "So you mean I have to buy extra things to get my computer to work?"
Helpdesk: "No, you already had a fine printer cable, but you threw that away, like you told me."
Customer: "I think I'll call my neighbour. He'll know how to get my printer to work."
Customer: "I can't print. Every time I try it says: 'Can't find printer'. I even lifted the printer and put it in front of the monitor, but the computer still says he can't find it."
Helpdesk: "Good afternoon. How can I help you?"
Customer: "Eeh. Hello. I can't print."
Helpdesk: "Could you click on the 'Start' button and...?"
Customer: "Now you listen to me. Don't get technical on me. I'm not Bill Gates for christ's sake!"
Helpdesk: "Please click on the icon 'My computer' at the left side of your screen."
Customer: "Is that left to you or left to me?"
Customer: "There suddenly popped up a message on my screen. It says 'Click OK'. What should I do?"
Customer: "I got a big problem. A friend of mine just installed a screensaver on my computer, but every time I move the mouse it disappears!"
Helpdesk: "How can I help you?"
Customer: "I'm writing my first e-mail."
Helpdesk: "Okay, and what's the problem?"
Customer: "Well, I can get the letter a. But how do I put a circle around it?"
Customer: "I can't receive any e-mail."
Helpdesk: "What software do you use?"
Customer: "What do you mean?"
Helpdesk: (sigh) "Where do yuo receive your e-mail?"
Customer: "On my computer of course."
Customer: "I can't receive any e-mail. Is the internet full?"
Customer: "I don't have a computer at home. Is the internet available by book?"
Customer: "Is the internet open at sunday too?"
Customer: "The internet is very slow. Can't you restart it?"
Helpdesk: "Helpdesk, how can I help you?"
Customer: "I wish to file a complaint."
Helpdesk: "What seems to be the problem?"
Customer: "I specifically told you not to install any pornography on my internet. I demand that you remove it at once."
Een customer couldn't make connection to the internet.
Helpdesk: "Are you sure you used the right password?"
Customer: "Yes, I'm sure. I've seen a college of mine doing it."
Helpdesk: "Could you tell me what the password is?"
Customer: "Five asterisks."
Customer: "I recently bought a computer of yours, but the printer doesn't work."
Helpdesk: "Okay, what's the problem?"
Customer: "It doesn't work at all. When I try to print nothing happens. And then there's a message 'Can't find printer'."
Helpdesk: "Are you sure you connected the printer accurately?"
Customer: "Yes. The plug is in the socket."
Helpdesk: "Is the printer cable connected to the computer?"
Customer: "I don't know. I've read the instructions and there was something about plugging into the computer, but that was too complicated. I simply placed the printer next to the computer, just like on the picture in the manual. I thought it might be too far away, but it's now standing agaisnt the computer and it still doesn't work."
Helpdesk: "Ehm. You have to plug the printer cable into the computer. The cable should go from the printer to the computer. If all is well there should be a cable in the box when you bought the computer."
Customer: "Not that I recall. There was a strange looking cable, but I thought it was extra, so I threw it away."
Helpdesk: "You really need another printer cable if you want to print. And then you have to connect it to your computer and to your printer."
Customer: "It doesn't show on the picture."
Helpdesk: "Perhaps it doesn't show on the picture, but if you want to be able to print you really should do that."
Customer: "Oh, all right. This is all very confusing."
Helpdesk: "So the only thing you have to do is buy a printer cable and connect it."
Customer: "So you mean I have to buy extra things to get my computer to work?"
Helpdesk: "No, you already had a fine printer cable, but you threw that away, like you told me."
Customer: "I think I'll call my neighbour. He'll know how to get my printer to work."
Customer: "I can't print. Every time I try it says: 'Can't find printer'. I even lifted the printer and put it in front of the monitor, but the computer still says he can't find it."
Helpdesk: "Good afternoon. How can I help you?"
Customer: "Eeh. Hello. I can't print."
Helpdesk: "Could you click on the 'Start' button and...?"
Customer: "Now you listen to me. Don't get technical on me. I'm not Bill Gates for christ's sake!"
Helpdesk: "Please click on the icon 'My computer' at the left side of your screen."
Customer: "Is that left to you or left to me?"
Customer: "There suddenly popped up a message on my screen. It says 'Click OK'. What should I do?"
Customer: "I got a big problem. A friend of mine just installed a screensaver on my computer, but every time I move the mouse it disappears!"